Frequently asked questions and how to get in touch. We aim to reply to all support enquiries within two working days.
The fastest way to get help — tell us what device you're on, what version of CVS Tracker you have, and what's happening.
support@cvstracker.comFrom the home screen, tap the large red Log vomit button. The event is recorded with the current time. If an episode isn't already active, one is started automatically.
Open the active episode from the home screen and tap End episode. The episode moves to history and the home screen returns to its idle state.
Inside an active episode, tap Log medicine, fill in the name, dose, and optional interval. If you set an interval, a local notification will remind you when the next dose is due.
Yes — under Settings → Data & export → Doctor Report you can generate a printable summary of episodes, symptoms, and medicines for your medical team.
No. The app works fully offline with no account required. Creating an account is only needed if you want cloud sync, family sharing, or to subscribe to Premium.
Open the app and go to Settings → Account → Delete account. You'll be asked to confirm twice. Once confirmed, your account and any cloud-synced data are permanently deleted. Local data on your device remains until you uninstall the app.
Go to Settings → Account → Restore purchases. Make sure you're signed into the same Apple ID you used to subscribe.
Premium is a one-off purchase — there is no recurring subscription to cancel. If you bought Premium and want a refund, please use Apple's Report a Problem page.
All episode data is stored locally on your device by default. If you enable cloud sync (Premium), your data is stored in a private database hosted in the EU. See our Privacy Policy for details.
No. We never sell or share your health data with third parties. Family sharing only works between caregivers you explicitly invite.